1. Business Identity

The website and online store branded as Elite Gym Supply are operated by:

• Legal business name: MARKEVRA LLC
• Trading name: Elite Gym Supply
• Website: elitegymsupply.com
• Location: Albuquerque, New Mexico, United States

In these Terms, “Elite Gym Supply,” “MARKEVRA LLC,” “we,” “us,” and “our” refer to the business operating this website. “Customer,” “you,” and “your” refer to website visitors, account holders, and purchasers.

2. Eligibility

You must be at least 18 years old or have the permission and supervision of a parent, legal guardian, business owner, or authorized representative to place an order.

By placing an order, you confirm that you have the legal authority to enter into the transaction and provide the payment and delivery information submitted at checkout.

3. Permitted Website Use

You may use our website only for lawful shopping, account management, customer-support, product-research, and related purposes.

You may not:

• Use the website for unlawful or fraudulent activity
• Provide false, misleading, incomplete, or unauthorized information
• Attempt to interfere with website security or operation
• Introduce malicious software, automated attacks, or harmful code
• Access another customer’s account without authorization
• Scrape, copy, reproduce, or commercially exploit website content
• Use the website in a way that harms us, our customers, or third parties
• Attempt to avoid purchasing limits, fraud controls, or security checks

We may restrict access, suspend accounts, cancel transactions, or take other appropriate action when website misuse is suspected.

4. Product Information

We aim to provide accurate product descriptions, dimensions, specifications, prices, photographs, availability, compatibility details, and other information.

Product colors, packaging, accessories, finishes, labels, or minor design details may differ from website images because of screen settings, lighting, manufacturer updates, or product variations.

Product dimensions, weight limits, assembly requirements, included accessories, warranty coverage, and commercial-use suitability should be reviewed on the applicable product page before purchase.

We may correct typographical errors, inaccurate descriptions, availability information, or pricing mistakes before accepting or fulfilling an order.

5. Product Safety and Use

Fitness equipment can be heavy and may cause injury or property damage when improperly assembled, installed, maintained, or used.

Customers are responsible for:

• Reviewing all manuals, warnings, specifications, and safety instructions
• Ensuring proper assembly and installation
• Using qualified installers when appropriate
• Confirming the floor and surrounding area can support the equipment
• Inspecting equipment before each use
• Following weight limits and intended-use restrictions
• Performing required maintenance
• Supervising children and inexperienced users
• Stopping use when damage, instability, or unusual operation is detected

6. Orders and Acceptance

Submitting an order is an offer to purchase the products listed in the order. An automated confirmation email only confirms that we received your order and does not necessarily mean that the order has been finally accepted.

We may review, refuse, place on hold, or cancel an order because of:

• Product unavailability
• Pricing or description errors
• Payment authorization problems
• Suspected fraud or unauthorized activity
• Shipping restrictions
• Incorrect or unverifiable customer information
• Unusual order quantities or activity
• Website, inventory, or supplier errors

When we cancel a paid order before fulfillment, an applicable refund will be issued to the original payment method.

7. Pricing, Payment, and Authorization

Unless otherwise stated, prices are displayed in United States dollars.

The total amount shown at checkout may include product prices, shipping, freight charges, sales tax, handling fees, and other clearly disclosed charges.

By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize us and our payment processors to charge the total order amount.

We reserve the right to correct an obvious pricing or calculation error before accepting or shipping an order. When this occurs, we may contact you with the corrected price or cancel and refund the affected order.

8. Taxes

Applicable sales tax may be calculated based on the delivery address, product type, transaction details, and legal requirements.

Customers claiming a tax exemption may be required to provide valid exemption documentation before the order is completed.

9. Shipping and Delivery

Order processing, delivery estimates, shipping coverage, carriers, freight appointments, curbside delivery, tracking, and delivery claims are governed by our Shipping Policy.

Delivery dates are estimates unless we expressly state otherwise in writing. Delays may occur because of carrier operations, severe weather, freight scheduling, holidays, address problems, product availability, or circumstances beyond reasonable control.

Large or heavy products may be delivered through a freight carrier. Unless otherwise stated, standard freight service is curbside delivery and does not include inside delivery, assembly, installation, or removal of packaging.

10. Delivery Inspection and Claims

Customers should inspect delivered products and freight shipments as soon as reasonably possible.

Visible freight damage or shortages should be photographed and written on the carrier’s delivery receipt before signing whenever possible.

Damage, defects, missing components, or incorrect products must be reported within the timeframe stated in our Shipping Policy and Return and Refund Policy.

We may request:

• The order number
• Photographs of the complete shipment
• Photographs of packaging and shipping labels
• Photographs or videos showing the problem
• The carrier delivery receipt
• A written description of the issue

11. Returns, Refunds, and Exchanges

Return eligibility, authorization requirements, return shipping, restocking fees, refund deductions, non-returnable products, exchanges, and refund processing are governed by our Return and Refund Policy.

Do not return a product without first obtaining written authorization and the correct return instructions.

Unauthorized returns may be refused, returned to the sender, or made ineligible for a refund.

12. Order Changes and Cancellations

Cancellation requests should be submitted as quickly as possible.

We cannot guarantee cancellation after an order has entered processing, been assigned to a warehouse or supplier, been packed, prepared for freight collection, or shipped.

Orders that have already shipped may need to follow the standard return procedure and may be subject to return freight, restocking, or other applicable charges.

13. Warranty

Warranty coverage varies by product and manufacturer.

A product includes warranty coverage only when that coverage is stated on the product page, manufacturer documentation, order documentation, or a separate written warranty.

Warranty coverage generally does not include:

• Normal wear and tear
• Misuse, abuse, or accidental damage
• Improper assembly or installation
• Unauthorized repairs or modifications
• Failure to follow maintenance or safety instructions
• Damage occurring after delivery
• Use beyond stated weight or performance limits
• Commercial use of products intended only for residential use

14. Commercial, Institutional, and Bulk Orders

Customers purchasing equipment for gyms, studios, schools, hotels, apartment facilities, training centers, or other commercial locations are responsible for confirming that each product is approved for the intended environment and usage level.

Commercial-use warranty coverage may differ from residential coverage. Bulk, special-order, customized, or commercially quoted orders may be subject to additional written terms.

15. Customer Accounts

Customers may have the option to create an account. You are responsible for maintaining the confidentiality of your login details and for activity conducted through your account.

Contact us promptly if you believe your account has been accessed or used without authorization.

We may suspend or terminate accounts associated with fraud, policy violations, abuse, or unlawful activity.

16. Intellectual Property

Website text, logos, graphics, photographs, layouts, product descriptions, design elements, and other content are owned by MARKEVRA LLC, its licensors, suppliers, manufacturers, or other rights holders.

You may not reproduce, republish, distribute, modify, sell, scrape, commercially exploit, or create derivative works from website content without appropriate written permission.

17. Reviews and Customer Content

Reviews, photographs, comments, questions, videos, or other content you submit must be accurate, lawful, relevant, and must not violate another person’s rights.

By submitting content, you grant us a non-exclusive permission to use, reproduce, display, format, and publish that content in connection with our website, customer service, and marketing, subject to applicable law.

We may remove content that is fraudulent, misleading, abusive, unlawful, offensive, unrelated, or promotional spam.

18. Third-Party Services

Our website may use or link to third-party payment processors, shipping carriers, analytics providers, advertising platforms, manufacturers, applications, and service providers.

Third-party websites and services operate under their own terms and privacy policies. We are not responsible for third-party websites or services that we do not control.

19. Promotions and Discount Codes

Promotions, coupons, discounts, free-shipping offers, and sale prices may have separate eligibility requirements, expiration dates, usage limits, exclusions, and product restrictions.

Unless clearly stated otherwise, promotional offers cannot be combined, exchanged for cash, transferred, or applied to previous purchases.

We may cancel or correct a promotion affected by fraud, technical errors, inaccurate advertising, or misuse.

20. Website Availability

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Website maintenance, technical problems, hosting failures, security events, third-party outages, or other circumstances may temporarily affect access or functionality.

21. Disclaimer of Warranties

To the extent permitted by applicable law, the website and website services are provided on an “as available” basis.

Nothing in these Terms excludes product warranties, consumer rights, or remedies that cannot legally be excluded or limited.

22. Limitation of Liability

To the fullest extent permitted by applicable law, MARKEVRA LLC and Elite Gym Supply will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from website use, product misuse, improper assembly, or circumstances outside our reasonable control.

This may include loss of profits, loss of business opportunity, business interruption, data loss, or losses resulting from unauthorized or improper product use.

Where legally permitted, our total liability relating to a product purchase will not exceed the amount actually paid for the specific product giving rise to the claim.

23. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless MARKEVRA LLC, Elite Gym Supply, and their employees, contractors, and service providers from third-party claims arising from:

• Your unlawful use of the website
• Your violation of these Terms
• Your infringement of another party’s rights
• Your fraudulent or unauthorized activity
• Your improper assembly, installation, alteration, or misuse of products

24. Privacy

Our collection and use of personal information are described in our Privacy Policy and US Privacy Requests page.

Customers should review those pages for information about personal data, cookies, payment processing, service providers, advertising tools, privacy choices, and applicable privacy requests.

25. Policy Links

The following policies form part of the terms governing purchases and website use:

26. Changes to These Terms

We may update these Terms to reflect changes to our website, products, business operations, policies, or legal obligations.

Updates will be posted on this page with a revised “Last updated” date. Changes apply from the date they are published unless otherwise stated.

27. Severability

If any provision of these Terms is determined to be invalid, unenforceable, or unlawful, the remaining provisions will continue in effect to the extent permitted by law.

28. No Waiver

A delay or failure to enforce a provision of these Terms does not waive our right to enforce that provision or another provision later.

29. Governing Law and Disputes

These Terms are governed by the laws of the State of New Mexico and applicable federal laws of the United States, without regard to conflict-of-law principles.

Before filing a formal claim, you agree to contact us and provide a reasonable opportunity to investigate and attempt to resolve the dispute informally.

Nothing in this section prevents either party from exercising rights or remedies that cannot legally be waived.

30. Entire Agreement

These Terms, together with the policies referenced on this page and any product-specific or order-specific written terms, constitute the agreement governing your use of the website and purchases from Elite Gym Supply.