Shipping Coverage

Elite Gym Supply currently ships to eligible addresses within the contiguous United States.

At this time, we do not normally ship to:

• Alaska
• Hawaii
• Puerto Rico
• U.S. territories
• P.O. boxes for large or freight items
• APO/FPO military addresses
• International destinations

Shipping availability may vary by product and delivery location. Any available shipping options and charges will be shown during checkout or confirmed before an order is accepted.

Order Processing

Most in-stock orders are processed within 1–3 business days after payment is successfully authorized and the order has been accepted.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends, holidays, or during high-volume sales periods begin processing on the next business day and may require additional time.

Some orders may require additional processing because of:

• Product size or weight
• Freight-carrier scheduling
• Supplier or warehouse availability
• Address verification
• Payment verification
• Special-order requirements

Estimated Delivery Times

Estimated delivery times begin after the order has been processed and transferred to the shipping carrier.

Expedited shipping is not available for every product or destination. Selecting expedited shipping does not remove the normal processing period.

All delivery dates are estimates and are not guaranteed unless expressly stated in writing.

Shipping Costs

Shipping charges may depend on:

• Product size and weight
• Delivery address
• Shipping method
• Carrier availability
• Freight requirements
• Additional delivery services requested by the customer

Applicable shipping charges will be displayed during checkout before the customer submits the order.

Elite Gym Supply may offer free shipping on selected products or eligible orders. Free shipping applies only when it is clearly stated on the product page, promotional offer, cart, or checkout page.

Large, oversized, freight, remote-area, or special-order products may be excluded from free-shipping promotions.

Shipping and handling charges are generally non-refundable after an order has shipped, except when the shipment problem was caused by an error by Elite Gym Supply.

Shipping Carriers

Depending on the product and destination, orders may be shipped through:

• UPS
• FedEx
• USPS
• Regional delivery providers
• Commercial freight carriers

The carrier used for an order is determined by product dimensions, weight, delivery address, warehouse location, and available service.

We cannot guarantee that a specific carrier will be used unless this has been confirmed in writing before the order is placed.

Shipment Confirmation and Tracking

After an order has shipped, the customer will normally receive a shipping-confirmation email containing available tracking information.

Tracking may take 24–48 hours to become active after the carrier receives the shipment.

Orders containing multiple products may arrive in separate shipments. Customers may receive more than one tracking number and multiple delivery notifications.

Freight Delivery for Large Equipment

Large, heavy, or oversized gym equipment may be shipped through a commercial freight carrier.

Freight delivery may be used for:

• Power racks and cages
• Strength-training machines
• Cable machines
• Large weight benches
• Weight-storage systems
• Commercial fitness equipment
• Heavy free-weight products
• Oversized equipment and accessories

Curbside delivery means the shipment is delivered to the curb, driveway, loading area, or nearest safe and accessible delivery point.

Standard curbside delivery does not include:

• Inside delivery
• Garage delivery
• Room-of-choice delivery
• Installation or assembly
• Equipment setup
• Removal of packaging
• Removal of old equipment

The customer is responsible for arranging sufficient help, personnel, or equipment to move the shipment from the delivery location.

Freight Appointments and Accessibility

For many freight shipments, the carrier will contact the customer to arrange a delivery appointment. A signature may be required at delivery.

The customer must ensure that the delivery location:

• Is accessible to the delivery vehicle
• Has sufficient space for safe unloading
• Does not have undisclosed access restrictions
• Can accommodate the shipment dimensions and weight

Additional fees caused by missed appointments, inaccessible locations, address changes, storage, redelivery, or special services may be charged to the customer where permitted.

Inspecting Freight Deliveries

Customers should inspect freight shipments before signing the delivery receipt whenever reasonably possible.

1. Check the cartons, pallet, wrapping, and equipment for visible damage.
2. Count the number of cartons or pieces.
3. Compare the shipment with the delivery documents.
4. Photograph visible damage.
5. Write damage or shortages clearly on the carrier receipt.
6. Keep copies of all delivery documents.

Signing a delivery receipt without noting visible damage may affect the ability to submit a carrier claim.

Damaged, Missing, or Incorrect Products

Products are shipped in the condition stated on the applicable product page.

If an order arrives damaged, incomplete, or incorrect, contact Elite Gym Supply as soon as possible and no later than 30 calendar days after delivery.

A delivery claim should include:

• Customer name
• Order number
• Delivery date
• Description of the problem
• Photos of the outer packaging
• Photos of shipping labels
• Photos of the damaged or incorrect product
• Photos of the complete shipment
• Delivery receipt, when applicable
• Details of missing items

Keep all packaging, pallets, cartons, labels, manuals, parts, and accessories until the claim has been resolved.

Approved resolutions may include replacement parts, a replacement product, repair assistance, a partial refund, a full refund, or another appropriate solution depending on the circumstances.

Lost Shipments

A shipment is not automatically considered lost because tracking is delayed or temporarily inactive.

If tracking shows no meaningful movement beyond the estimated delivery period, contact our support team so we can review the shipment and, when appropriate, open an investigation with the carrier.

Packages Marked as Delivered

When tracking shows delivered but the customer cannot locate the package, the customer should first:

• Check entrances, garages, side doors, and receiving areas
• Ask household members, employees, neighbors, or building management
• Review available security-camera footage
• Contact the shipping carrier using the tracking number

After completing these steps, contact our support team if the shipment is still missing.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

The shipping address should include:

• Recipient name
• Street address
• Apartment, unit, or suite number
• City, state, and ZIP code
• Working telephone number for freight delivery

Contact us as quickly as possible if an address correction is needed. We cannot guarantee that changes can be made after an order has been processed or shipped.

Additional fees caused by an incorrect address, redelivery, storage, or shipment rerouting may be charged to the customer.

Delivery Delays

Delivery delays may occur because of:

• Carrier delays
• Severe weather
• Holiday shipping volume
• Incorrect address information
• Freight scheduling
• Product or warehouse availability
• High-volume sale periods
• Events outside our reasonable control

We will provide reasonable assistance with shipment questions, but carrier transit times are estimates and cannot always be guaranteed.

Order Protection

If shipping insurance or order protection is offered during checkout, customers may choose to purchase it for additional protection against eligible lost, stolen, or damaged shipments.

Claims involving a third-party protection provider are subject to that provider’s applicable terms and claim procedures.

Order Changes and Cancellations

Contact us as soon as possible when requesting an order change or cancellation.

We cannot guarantee that an order can be changed or cancelled after it has entered processing, been assigned to a warehouse, or shipped.

Orders already shipped may be subject to the applicable return policy, shipping charges, return freight costs, or carrier fees.