Return & Refund Policy
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Return & Refund Policy
Return & Refund Policy
This policy explains return eligibility, return authorization, shipping costs, restocking fees, refunds, exchanges, cancellations, damaged products, and non-returnable items.
Last updated: July 23, 2026Elite Gym Supply is an online fitness equipment store operated by MARKEVRA LLC. We want customers to understand the conditions that apply to returns and refunds before placing an order. Please review this policy carefully.
Return Window
Eligible products may be returned within 30 calendar days of the confirmed delivery date.
To qualify for a standard return, the product must be:
- Unused and unassembled
- In new and resalable condition
- In the same condition as when it was delivered
- Returned in its original packaging, where applicable
- Complete with all parts, accessories, manuals, hardware, and components
- Free from damage, alteration, installation marks, or other signs of use
Return requests submitted more than 30 calendar days after delivery may be declined.
Return Authorization Is Required
Customers must receive written return authorization from Elite Gym Supply before shipping any product back.
Products returned without prior authorization may be refused, returned to the sender, or may not qualify for a refund.
To request a return, provide:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos of the product
- Photos of the packaging
- Any other information reasonably requested by our support team
After a return is reviewed and approved, we will provide the applicable return instructions and return destination.
Return Shipping Costs
Customers are responsible for return shipping costs for approved standard returns, including returns caused by a change of mind, incorrect size selection, or ordering the wrong product.
For approved standard returns, the customer may be responsible for:
- Return parcel or freight shipping costs
- Shipping insurance
- Carrier pickup, storage, redelivery, or accessorial charges
Elite Gym Supply will cover reasonable return shipping costs when the return is approved because we shipped an incorrect product or the product arrived damaged or defective through no fault of the customer.
Original shipping charges, expedited-shipping charges, freight charges, handling fees, installation costs, and other delivery-related services are generally non-refundable unless the issue resulted from an error by Elite Gym Supply.
Return Shipping and Tracking
Approved returns must be shipped using the return instructions supplied by our customer-support team.
Customers must provide valid tracking information after the return has been shipped.
We strongly recommend using a trackable shipping service, particularly for valuable, heavy, or oversized equipment.
Elite Gym Supply is not responsible for customer-arranged return shipments that are lost, delayed, misdirected, or damaged in transit.
The customer remains responsible for the product until the authorized return is received at the specified return location.
Freight Returns and Delivery Inspection
Large or heavy equipment may be delivered by a commercial freight carrier. Customers should inspect freight shipments before signing the delivery receipt whenever reasonably possible.
If visible damage or missing items are discovered:
- Notify the freight driver before signing.
- Write the visible damage or shortage on the delivery receipt.
- Take clear photographs of the packaging, pallet, and product.
- Keep all packaging and delivery documents.
- Contact Elite Gym Supply as soon as possible.
Signing a delivery receipt without noting visible damage may affect our ability to submit a claim with the freight carrier.
This does not automatically remove any rights available to the customer, but damage should be documented promptly so the issue can be properly investigated.
Damaged, Defective, Missing, or Incorrect Products
Contact Elite Gym Supply as soon as possible when a product arrives damaged, defective, incomplete, or different from the product ordered.
Visible freight damage should be reported immediately. Other delivery problems should be reported no later than 30 calendar days after delivery.
You may be asked to provide:
- Order number
- Delivery date
- Photos of the complete product
- Photos of the packaging and shipping labels
- Photos of damaged or missing components
- A copy of the freight delivery receipt, when applicable
- A written description of the issue
- Video showing the defect, when reasonably necessary
Do not discard the packaging or attempt unauthorized repairs before receiving instructions from our support team.
After reviewing the claim, an approved resolution may include one or more of the following:
- Replacement parts
- A replacement product
- Repair assistance
- An exchange
- Store credit
- A partial refund
- A full refund
The appropriate resolution depends on the circumstances, product condition, available inventory, and supporting documentation.
Refund Process
After an authorized return is received, the product will be inspected to confirm its condition and completeness.
We will notify the customer whether the return has been approved or declined.
The customer’s bank, card issuer, or payment provider may require additional time to post the refund.
Partial or Reduced Refunds
A reduced refund may apply when a returned product:
- Shows signs of use, assembly, installation, or damage
- Is missing packaging, manuals, hardware, parts, or accessories
- Requires cleaning, repair, or repackaging
- Is returned in a condition different from how it was delivered
- Is returned without following the approved return instructionss
In some cases, a return may be rejected if the product is no longer resalable or has been materially damaged after delivery.
Exchanges
Exchanges may be available for products that arrive damaged, defective, incomplete, or incorrect.
Exchange requests are subject to product eligibility, supporting documentation, and inventory availability.
When an identical replacement is unavailable, we may offer another appropriate resolution, such as store credit, an alternative product, or a refund.
Order Cancellations
Contact us as soon as possible when requesting an order cancellation.
We cannot guarantee cancellation after an order has:
- Entered processing
- Been packed
- Been assigned to a supplier or warehouse
- Been prepared for freight pickup
- Been shipped
If cancellation is no longer possible, the order may need to follow the standard return process after delivery.
Carrier, freight, or other charges already incurred may apply where applicable.
Product Support and Troubleshooting
Some issues may be resolved through assembly assistance, replacement hardware, troubleshooting, or replacement parts without returning the complete product.
Our customer-support team may request photos, videos, model numbers, or component details to determine the most appropriate solution.
Warranty Claims
Warranty coverage varies by product and manufacturer.
A warranty applies only when it is clearly stated on the applicable product page, product documentation, or separate warranty policy.
Warranty coverage generally does not include:
- Normal wear and tear
- Misuse or abuse
- Improper assembly or installation
- Unauthorized modifications or repairs
- Neglect or inadequate maintenance
- Cosmetic damage occurring after delivery
- Use outside the product’s intended purpose
- Commercial use when the product is approved only for residential use
Non-Returnable Products
The following products may not qualify for a return unless they arrived damaged, defective, or incorrect:
- Used or assembled products
- Products without original packaging, where original packaging was applicableg
- Products missing parts, manuals, accessories, or hardware
- Final-sale products
- Clearance products marked non-returnable
- Scratch-and-dent or blemished products
- Custom-made or personalized products
- Special-order products
- Products altered or modified after delivery
- Products damaged through misuse or improper assembly
- Products that cannot be resold for health, hygiene, or safety reasons
Any product-specific return restriction should also be clearly displayed on the applicable product page before purchase.
Refunds for Shipping Charges
Original shipping, expedited delivery, freight, handling, installation, assembly, and special-delivery charges are generally non-refundable.
These charges may be refunded when the issue was caused by an error by Elite Gym Supply or when required by applicable law.
Policy Consistency
Product-specific return terms shown on a product page should be reviewed before purchase.
The return window, warranty details, and shipping terms displayed on product pages, checkout, and Google Merchant Center should be consistent with this policy.
Return or Refund Assistance
Contact our customer-support team before returning any product. Include your order number and a clear description of your request.